To help publicize the efforts that everyone in the restaurant business and service industries is making to offer guests and customers safety and peace of mind, and keep them smiling, Hiramatsu is making these pictograms available free of charge and royalty-free.
We have also created ready-to-use POP materials, which you can simply print out.
Please clean your hands carefully, using the sanitizer provided.
We respectfully ask that you stay away if you have are unwell, with symptoms such as a fever or a cough.
Please cooperate with temperature checks before you enter the premises. We will respectfully ask you not to enter if you have a fever.
To avoid contact when you pay your bill, we provide cash trays and recommend paying at the table.
We sanitize all frequently touched surfaces in common areas once an hour.
Disinfecting tables & chairs
We sanitize tables, chairs, bag baskets and other frequently touched objects after every guest.
In the interests of hygiene, we change tablecloths after every guest.
Back-of-house areas used by staff are kept well ventilated and are regularly sanitized.
To reduce the risk of infection, we try as far as possible to avoid guests sharing dishes.
Hand hygiene after table-clearing
Waiting staff sanitize their hands every time they clear dishes from a table.
We are taking extra care to observe the standard food hygiene measures required under Japan's Food Sanitation Act.
Staff health checks
We check our staff's temperatures when they arrive for work and before opening, and anyone with a cough, fever or other cold-like symptoms is sent home.
For your safety and to maintain public hygiene, our staff wear masks while commuting and at work.
Hand-washing & gargling
Our staff wash their hands and gargle on arrival and at frequent intervals while at work.
Supplier hand hygiene
Anyone entering our premises (food suppliers etc) is asked to clean their hands with sanitizer.
Staff are not permitted to travel overseas or within Japan, especially to areas with a high risk of infection.
Health & safety
We hold training sessions led by experts to raise staff awareness of coronavirus prevention measures and food safety.
Your luggage & car
Our staff sanitize their hands or wear gloves when handling your luggage or parking your car.
Check-in & check-out
To help avoid close contact, we may ask you complete check-in or check-out in your room if the lounge is busy.
Guest room disinfection
We thoroughly sanitize all surfaces in guest rooms that guests may touch, and provide sanitizer in all rooms.
To avoid staff entering guest rooms more than necessary, please let us know if you do not require your bed turning down.
Hair & makeup amenities
Hair and makeup amenities are replaced or sanitized after every guest.
Wedding guest reception
To reduce congestion, we may change reception times and places. We also take precautions regarding the handling of cash and use of shared pens etc.
Please note that to avoid contact, we are unable to comply with requests for staff to take photographs using your camera or smartphone.
We provide separate microphones for the MC and guests, and sanitize them after every use.
Except for desserts presented on individual plates, food is served by staff wearing gloves.
To maintain social distancing, we have a reduced number of tables, placed at least 2 metres apart.
To maintain social distancing, we have a reduced number of tables, placed well apart.
Chairs are spaced to ensure that guests at the same table are not seated too close together.
To minimize risk, we restrict the number of diners per reservation and stagger reservation times.
We keep our premises well aired using ventilation systems and by opening windows at regular intervals.
For your safety and to maintain public hygiene, please wear a mask as far as possible except during meals.
The Hiramatsu original pictograms and POP materials can be downloaded from our website, free of charge and royalty-free. Please edit them to suit your own needs, for in-store display or on social media and websites.
These materials are intended to educate individuals, companies and organizations about hygiene and sanitation. They should not be used for improper commercial purposes.