Individual

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  Hand sanitizer

  Please clean your hands carefully, using the sanitizer provided.

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  Your health

  We respectfully ask that you stay away if you have are unwell, with symptoms such as a fever or a cough.

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  Temperature checks

  Please cooperate with temperature checks before you enter the premises. We will respectfully ask you not to enter if you have a fever.

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  Contact-free payment

  To avoid contact when you pay your bill, we provide cash trays and recommend paying at the table.

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  Surface disinfection

  We sanitize all frequently touched surfaces in common areas once an hour.

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  Disinfecting tables & chairs

  We sanitize tables, chairs, bag baskets and other frequently touched objects after every guest.

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  Fresh tablecloths

  In the interests of hygiene, we change tablecloths after every guest.

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  Back-of-house hygiene

  Back-of-house areas used by staff are kept well ventilated and are regularly sanitized.

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  Separate dishes

  To reduce the risk of infection, we try as far as possible to avoid guests sharing dishes.

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  Hand hygiene after table-clearing

  Waiting staff sanitize their hands every time they clear dishes from a table.

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  Food hygiene

  We are taking extra care to observe the standard food hygiene measures required under Japan's Food Sanitation Act.

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  Staff health checks

  We check our staff's temperatures when they arrive for work and before opening, and anyone with a cough, fever or other cold-like symptoms is sent home.

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  Masks

  For your safety and to maintain public hygiene, our staff wear masks while commuting and at work.

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  Hand-washing & gargling

  Our staff wash their hands and gargle on arrival and at frequent intervals while at work.

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  Supplier hand hygiene

  Anyone entering our premises (food suppliers etc) is asked to clean their hands with sanitizer.

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  Travel restrictions

  Staff are not permitted to travel overseas or within Japan, especially to areas with a high risk of infection.

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  Health & safety

  We hold training sessions led by experts to raise staff awareness of coronavirus prevention measures and food safety.

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  Your luggage & car

  Our staff sanitize their hands or wear gloves when handling your luggage or parking your car.

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  Check-in & check-out

  To help avoid close contact, we may ask you complete check-in or check-out in your room if the lounge is busy.

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  Guest room disinfection

  We thoroughly sanitize all surfaces in guest rooms that guests may touch, and provide sanitizer in all rooms.

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  Turndown service

  To avoid staff entering guest rooms more than necessary, please let us know if you do not require your bed turning down.

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  Hair & makeup amenities

  Hair and makeup amenities are replaced or sanitized after every guest.

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  Wedding guest reception

  To reduce congestion, we may change reception times and places. We also take precautions regarding the handling of cash and use of shared pens etc.

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  Photographs

  Please note that to avoid contact, we are unable to comply with requests for staff to take photographs using your camera or smartphone.

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  Microphones

  We provide separate microphones for the MC and guests, and sanitize them after every use.

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  Table service

  Except for desserts presented on individual plates, food is served by staff wearing gloves.

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  Table spacing

  To maintain social distancing, we have a reduced number of tables, placed at least 2 metres apart.

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  Table spacing

  To maintain social distancing, we have a reduced number of tables, placed well apart.

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  Seat spacing

  Chairs are spaced to ensure that guests at the same table are not seated too close together.

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  Diner numbers

  To minimize risk, we restrict the number of diners per reservation and stagger reservation times.

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  Ventilation

  We keep our premises well aired using ventilation systems and by opening windows at regular intervals.

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  Masks

  For your safety and to maintain public hygiene, please wear a mask as far as possible except during meals.